Service Department Director
4 days ago
Pattison Agriculture Limited seeks a highly skilled Service Department Director to lead the development of our Service Department capacity, ensuring customer satisfaction and maximizing Return on Investment (ROIC) through optimized service department processes.
The ideal candidate will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. They will work closely with the executive team to develop the vision for the company's service department.
Key Responsibilities:
- Develop, maintain, and guide the execution of the service department's strategic business plan to grow billable service hours.
- Collaborate with service personnel to create and monitor annual service department goals and budget, aligning with the organization's financial and operational objectives.
- Work with Branch personnel to develop, communicate, enforce, and monitor effective service department processes to ensure customer satisfaction and service department performance.
- Monitor service department performance relative to labor sales, Work-In-Progress (WIP), and expense control across the organization, in line with the organization's objectives.
- Support and coach the branch management team on the development and improvement of WIP controls.
- Together with the Director of Service Support and Marketing team, create and facilitate the execution of the service department marketing plan, including advertising, marketing, and promotional programs to grow labor sales for the organization.
- Review the organization's customer satisfaction program to enhance and maintain customer relationships and training relative to service support.
- Support branch personnel in the recruitment and development of service staff.
- Work in collaboration with the Director of Service Support and the Safety Manager to develop, promote, and assist in the implementation of Service Departments safety rules and protocols to ensure a safe work environment for all staff.
Requirements:
- Demonstrated outstanding customer service and communication skills.
- Experience using computer software such as Microsoft Office, Dealer Business System, and internet-based systems.
- Ability to self-manage.
- Valid driver's license required.
Preferred Qualifications:
- 5+ years' experience in Ag dealership operations with a technical or parts background.
- Understanding of Work Order processing and understanding of Service Department metrics.
About Pattison Agriculture Limited:
Pattison Agriculture Limited is a leading provider of agricultural solutions, and we are committed to delivering exceptional customer service and support. We offer a dynamic and challenging work environment, with opportunities for professional growth and development.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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