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Customer Service Ambassador

2 months ago

Laval, Quebec, Canada Laura Canada Full time
{"Job Title": "Customer Service Representative", "Job Description": "Key Responsibilities

As a Customer Service Representative at Laura Canada, you will play a vital role in delivering exceptional customer experiences across our retail stores and online platforms. Your primary focus will be on ensuring customer satisfaction, resolving issues promptly, and providing personalized support to our valued customers.

Key Performance Indicators
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues efficiently, escalating complex cases as needed.
  • Process customer orders accurately and promptly, ensuring seamless transactions.
  • Document all customer interactions and issues in our case log system.
  • Collaborate with internal teams to resolve technical and service-oriented issues.
Requirements

To succeed in this role, you will need:

  • 1 year of relevant customer service experience.
  • Full-time availability, including weekdays and weekends.
  • Bilingualism in French and English, with excellent written and spoken communication skills.
  • Strong problem-solving and organizational skills, with the ability to multitask and learn quickly.
  • Excellent customer service skills, with a focus on empathy and understanding.
  • Strong computer skills and proficiency in our systems.
About Laura Canada

Laura Canada is a family-owned retailer with a rich history of delivering exceptional customer experiences. We operate over 140 retail stores across Canada and employ over 2,000 dedicated team members. Our commitment to integrity, respect, teamwork, performance, and passion drives our success and sets us apart in the industry.

"}