Client Experience Manager

2 months ago

Toronto, Ontario, Canada Teleperformance Full time
About the Role

In this exciting position, you will partner with a portfolio of new clients to help them develop their first online advertising campaigns, driving significant impact on their business. This is a target-driven environment where you will work towards individual targets and be part of a larger onboarding team.

Key Responsibilities
  • Pitch and impact assigned customers in accordance with training provided, standards and policies, focusing on deep-level insights, customer success, upsell strategy, and strong relationship management.
  • Serve as a trusted consultant with customers to onboard, develop, and optimize advertiser's campaigns.
  • Interpret and develop business plans focused on driving customer goal achievement.
  • Hit productivity, upsell, and customer impact targets.
  • Handle a moderate volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities.
  • Manage daily activities independently and proactively based on customer needs and incentives.
Requirements
  • Bachelor's degree, College degree, or equivalent degree.
  • 1-year minimum experience in consultative selling: managing a portfolio of customers, identifying customers/partners' needs, focusing on customer goals, results, and client satisfaction.
  • Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance, and customer satisfaction targets.
  • Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
  • Proven track record of target overachievement, strong sales attitude, and desire to meet and overachieve multiple KPIs and Sales Quotas.
  • Knowledge of Google Ads or any Digital Marketing tool, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Skills
  • Understanding of sales cycles including prospecting, communicating, negotiating, and the ability to sell based on value, not price.
  • Excellent verbal and written communication skills within the required language(s).
  • Dependable, reliable, with a strong work ethic.
  • Analytical and creative mindset, ability to solve problems.
  • Proactive, organized, responsible, proven ability to work well with a team.
Benefits and Perks
  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
  • A robust career path with a full development plan and the opportunity to grow in the organization.
  • Paid 4 weeks training, 2 weeks leave.
  • Continuous learning through progressive training that is specific to your tenure and skills.
  • Competitive salary with incentive programs.
  • Positive and supportive environment.
  • Weekly Friday socials, trivia nights, games, and movie outings.
  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

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