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Database Administrator Officer

2 months ago

Greater Toronto Area, Canada War Child Canada Full time
About the Role

War Child Canada is seeking a highly skilled Database Administrator Officer to join our team. As a key member of our Development and Finance teams, you will play a critical role in advising, configuring, and maintaining our database systems.

Key Responsibilities
  • Database Administration and Support
    • Provide strategic advice and establish coding, structures, and processes to meet the database requirements of the Development and Finance teams.
    • Execute database recoding and global changes as needed.
    • Ensure that gifts from all platforms are accurately batched and processed in a timely manner.
    • Ensure Raiser's Edge NXT data remains compliant with industry standards through regular reviews of data and processes.
    • Proactively assess and recommend improvements to database systems and workflows.
    • Develop and maintain procedural documentation related to database use.
    • Set up new users and manage security groups.
    • Oversee the implementation and maintenance of platforms that enhance automation, such as RedArc and Omatic.
    • Supervise the batching and data entry processes in eTapestry.
  • Data Imports and Quality
    • Design and implement data import routines in collaboration with third-party suppliers.
    • Ensure timely and accurate import of external data into Raiser's Edge NXT.
    • Supervise the Importomatic templates in Omatic to ensure that data from all platforms is imported accurately and in a timely manner.
    • Work with the Finance Team to reconcile revenue and ensure data integrity.
    • Establish procedures to regularly check and enhance data quality.
    • Implement database housekeeping routines to optimize donor data accuracy.
  • Data Outputs & Reporting
    • Support the creation and execution of query selections within Raiser's Edge NXT.
    • Provide reporting expertise to support campaign result analysis.
    • Generate simple data outputs and complex reports for fundraisers using query and export tools.
    • Develop and manage dashboards for performance tracking and reporting.
    • Assist fundraisers in leveraging donor data for segmentation and effective targeting.
    • Assist fundraisers by utilizing donor ratings and data segmentation through Target Analytics, Prospect Insights, and iWave imports.
  • Team Collaboration and Support
    • Provide data and list pulls to support the day-to-day operations of Development and Events teams.
    • Collaborate with fundraisers to standardize best practices for database use, income processing, data management, and stewardship.
    • Deliver user training and create clear process documentation to promote consistent database use across teams.
    • Train staff in other departments on fundraising record compliance requirements.
    • Foster strong relationships across departments to support database-related initiatives.
  • Tax Receipting and Gift Acknowledgment
    • Issue tax receipts and ensure tax compliance within the database, including the regular and timely issuance of one-time gift receipts.
    • Generate and send acknowledgment letters to donors.
    • Track and develop new letter codes as needed.
    • Issue and deliver donation receipts through eTapestry.
  • Gift Processing
    • Oversee gift processing across departments and third-party platforms.
    • Process monthly Electronic Funds Transfers (EFT) and credit card donations.
    • Record various types of donations, ensuring accurate tracking.
    • Maintain precise and up-to-date records of all processed gifts.
    Qualifications

We are seeking a highly skilled and experienced Database Administrator Officer with a strong background in database operations and management. The ideal candidate will have:

  • A bachelor's degree in Information Systems, Data Management, Computer Science, or a related field, or equivalent experience.
  • Proficiency in database operations with Raiser's Edge, is a MUST.
  • Certifications in database management or fundraising software (e.g., Raiser's Edge NXT) are considered an asset.
  • Minimum of 1-3 years of experience in database administration, preferably within a not-for-profit or fundraising environment.
  • Proven experience managing and maintaining complex databases, including data imports, exports, and reporting.
  • Experience with Raiser's Edge NXT or similar CRM systems, with a strong understanding of fundraising data and processes.
  • Demonstrated experience in data analysis, report generation, and supporting campaign strategies through data segmentation.
What We Offer

War Child Canada offers a competitive salary range of $48,800-$54,920 CAD per year, depending on experience, as well as a comprehensive benefits package, including health, dental, disability, and travel insurance, wellness and professional development funds, and a Registered Retirement Savings Plans (RRSP) matching program after one year of employment. We also offer three weeks of vacation time.