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Program Manager

3 months ago

Abbotsford, British Columbia, Canada i-Open Technologies Full time
Job Overview

This position aligns with your professional background and expertise.

Employment Type

Full-time

Work Schedule

Monday to Friday

Job Summary

Embrace Your Passion, Collaborate with i-Open Technologies

At i-Open, we pride ourselves on our innovative spirit. We perceive challenges as opportunities for growth and creativity. Our commitment to excellence drives our success, and we believe that teamwork is essential for progress. If you are ready to tackle challenges with enthusiasm and have the initiative to transform ideas into reality, we would like to discuss your future with us.

Role Description
In this pivotal role, reporting directly to the Product Owner for each designated product, the Project Manager is responsible for defining, prioritizing, planning, and steering the execution of development and deployment for each assigned product. This role entails managing and coordinating development resources to ensure timely product releases, demonstrating products, and onboarding new clients. The Project Manager should possess strong business insight, exceptional communication and organizational skills, and a robust ability to collaborate with the software development team.

Key Responsibilities

  1. PROJECT MANAGEMENT:
    Oversee the development of each phase of the software development life cycle, maintaining continuous communication with the Product Owner. Manage development resources as directed by the CEO, including developers, dev ops, IT, and QA resources to ensure successful deployments and post-deployment evaluations. Collaborate with the development team and Product Owner to ensure that solutions meet functional and technical specifications, while establishing realistic timelines and maintaining high-quality standards within budget. Monitor and optimize communication between the support and development teams, managing priorities with input from the Product Owner. Engage with clients, sales teams, and data teams for new deployment planning and provide ongoing updates to the Product Owner. Ensure the bidding process is thorough, timely, and concise, while developing templates to enhance efficiency. Conduct project reviews and generate detailed reports for executive management. Work with management and support teams to refine processes and improve overall approaches as necessary.
  2. PRODUCTS & PRE-SALES SUPPORT:
    Collaborate with the Product Owner to define the Product Vision and Roadmap. Conduct needs analysis and gather requirements from industry stakeholders to ensure optimal product delivery. Analyze market trends and competitive offerings for discussion with the Product Owner. Partner with UX designers to create intuitive UI/UX designs and mockups for effective communication with clients and developers. Conduct technical demonstrations for potential and existing clients, providing support during the sales process and assisting the sales team. Gather functional requirements from clients through needs assessments, aligning them with existing technical features for implementation planning. Identify technical challenges and consult with the development team to offer recommendations to the Product Owner.
  3. SUPPORT & DOCUMENTATION:
    Develop and update technical documentation, overseeing the Support team in creating user documentation for review and approval. Manage the QA/Support team to implement acceptance and security testing, ensuring compliance during the staging process. Design and execute risk mitigation strategies for projects.
  4. TRAINING:
    Deliver training to clients when the support team is not available to do so. Provide training to the support team and monitor quality to ensure effective handling of established training sessions. Continuously improve processes in consultation with the Product Owner, documenting these processes and ensuring compliance among all involved parties. Assist colleagues with their tasks as needed, providing guidance and answering questions.

Additional Information

This role is based in Abbotsford, B.C., with no expected travel unless specified by management.

We offer a positive, flexible, and rewarding work environment where you can engage in exciting projects, learn from an experienced tech team, and work with cutting-edge technologies. i-Open provides a competitive salary and benefits package, along with opportunities for professional growth.

We appreciate all applicants; however, only those selected for an interview will be contacted.