Program Manager, Specialized Caregiver Homes

1 month ago

Abbotsford, British Columbia, Canada PLEA Community Services Society of BC Full time
Job Title: Full-Time Program Manager, Specialized Caregiver Homes

Pursuing a career with PLEA Community Services Society of BC, a charitable community services organization, we are seeking a Full-Time Program Manager, Specialized Caregiver Homes to join our Adult Services team in Abbotsford, BC.

About the Role:

This is an exciting opportunity to lead a high-performing team and oversee service delivery to ensure compliance with best practices, internal policies, legislation, funding contracts, accreditation standards, and PLEA values.

Key Responsibilities:
  • Select, orient, train, evaluate, discipline, dismiss, manage performance, lead, and motivate employees.
  • Recruit and develop a high-performing team; promote the development of skills and approaches through evaluations.
  • Foster a learning team culture by coaching and mentoring employees, and by creating an engaging educational curriculum for practicum students.
  • Facilitate and support employees' professional development.
  • Participate in succession planning for key roles on their team.
  • Oversee service delivery to ensure it complies with best practice, internal policy, legislation, funding contracts, accreditation standards, and PLEA values.
  • Provide effective leadership to employees regarding service planning/delivery/oversight of caregiver homes, oversee reporting to stakeholders, and complete file/case reviews as required.
  • Plan and develop a program. Plan and implement program activities and special events.
  • Assess the quality of services provided from a continuous quality improvement perspective; plan and implement initiatives to improve service delivery.
  • Plan and determine service, resource, and operational priorities and requirements for their team to meet strategic objectives.
  • Provide recommendations to leadership on relevant service issues arising from within the community or with implications across the agency, in the short and long-term.
  • Contribute to the development of program strategic plans to address areas of improvement and/or growth.
  • Participate in annual budget planning. Allocate resources appropriately.
  • Ensure designated services occur within the approved budget, as well as within the expectations of funders and other stakeholders.
  • Plan and oversee the implementation of new services.
  • Participate in the development of funding proposals and bids.
  • Participate in contract negotiations related to their program area.
  • Contribute to the development of program policies and procedures.
  • Hold themselves and their employees accountable to the expectations set by policy, legislation, accreditation standards, funding requirements, and the agency's mission, vision, and values.
  • Complete incident and complaint investigations as required, addressing any legal and ethical issues or violations in policy.
  • Work independently and collaborate with the management team.
  • Participate in all management-initiated projects and act as a change-leader in the organization.
  • Develop and present reports as required.
  • Conduct special studies and research.
  • Initiate, design, and conduct in-service training when required.
  • Seek opportunities for continuous improvement/innovation and execute new ideas and initiatives.
  • Represent the agency on various internal and external committees.
  • Establish effective working relationships with community stakeholders, including referring authorities.
  • Protect and uphold confidentiality.
  • Perform other related duties as required.
What We Offer:

PLEA Community Services Society of BC offers a comprehensive set of benefits and perks, including:

  • Four (4) weeks of vacation annually.
  • A benefits package and defined benefit pension plan (effective on your first day).
  • A physical activity fund.
  • Training and development dollars.
  • A number of agency-sponsored social events, including a summer barbecue, annual holiday party, and a team day each year.
Requirements:
  • Satisfactory Criminal Record Check.
  • A valid Class 5 B.C. Driver's License and suitable driver's abstract/claims history.
  • Access to a personal vehicle for work-related travel. This position requires travel in the Lower Mainland, the Fraser Valley, and the Northwest Territories.
  • Must possess a valid Basic First Aid certificate (formerly OFA Level 1) or be willing to obtain one prior to hire.
  • Documentation that the applicant is legally approved to work in Canada.

Pursuing a career with PLEA Community Services Society of BC, a charitable community services organization, we are seeking a Full-Time Program Manager, Specialized Caregiver Homes to join our Adult Services team in Abbotsford, BC.

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