Inside Sales Representative
4 weeks ago
Job Summary
We are seeking a highly motivated and results-driven Inside Account Manager to join our team at EMCO Corporation. As an Inside Account Manager, you will be responsible for building and maintaining strong relationships with our customers, primarily through phone and email interactions.
Key Responsibilities
- Process sales orders and convert quotations into orders through customer interactions
- Maintain relationships with established key accounts and ensure their requests are met
- Use interpersonal skills to strengthen relationships with existing customers and increase market share
- Act as a project manager for large projects, including lead time updates to customers
- Prospect and develop new customers through outbound calling campaigns
- Meet or exceed sales and gross profit targets
- Assist counter sales during peak hours and drive business through face-to-face customer interactions
- Investigate and resolve customer issues, such as pricing deductions and product returns
- Expedite customer material with vendors when required
- Follow up with customers on quotes and outstanding orders
- Support the Outside Sales and Counter Teams with customer orders and issues
Requirements
- College and/or University degree
- A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
- Proficient in Microsoft Office software
- Outstanding customer service and telephone skills
- Ability to prospect new customers and increase sales with existing accounts
- Possess a high level of attention to detail and strong organizational abilities
- Strong written and verbal communication skills
- Ability to identify customer requirements and provide profitable solutions
Preferred Skills
- Previous experience with or knowledge of HVAC and building products sold at EMCO Corporation
- Experience using Trend and Eclipse
About EMCO Corporation
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, and a career with a solid, stable company with strong core values.
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