IT Support Analyst

2 months ago

Edmonton, Alberta, Canada Redline Heavy Truck Parts & Repair Ltd Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Redline Heavy Truck Parts & Repair Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their computer systems and equipment are running smoothly.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals, guides, and other resources to find solutions.
  • Documentation: Maintain accurate records of problems and solutions, providing valuable insights for future technical support analysts.
  • Customer Service: Provide exceptional customer service, ensuring customers are satisfied with the technical support provided.
  • Equipment Setup: Set up and configure computer equipment, including operating systems and software, to meet customer needs.
Work Environment

As a Technical Support Specialist at Redline Heavy Truck Parts & Repair Ltd, you will work in a fast-paced environment, handling repetitive tasks and requiring attention to detail. You will be part of a team that values client focus, organization, and teamwork.

Requirements
  • Education: College or CEGEP diploma.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Hours: 35 hours per week.

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