Customer Service Representative

3 weeks ago

Canmore, Canada BrokerLink Full time
About BrokerLink

We're a values-driven organization that prioritizes integrity, respect, and customer-centricity. Our mission is to provide exceptional service and support to our clients and team members alike.

Job Summary

We're seeking a highly skilled and customer-focused Receptionist to join our BrokerLink team in Canmore, AB. As a key member of our team, you'll be responsible for delivering exceptional customer service, managing front desk operations, and supporting our brokerage team.

Key Responsibilities
  • Answer multi-line phones and direct client inquiries with professionalism and courtesy
  • Manage the flow of walk-in customers and callers, ensuring a seamless experience
  • Process customer payments, bank deposits, and petty cash management with accuracy and efficiency
  • Be a part of our billing team, answering client calls regarding payments and resolving any issues
  • Monitor and distribute incoming and outgoing mail, faxes, and couriers with attention to detail
  • Ensure our EPIC system and company portals are updated consistently
Requirements
  • High School and/or Post-Secondary Education
  • 2-5 years' experience in an office environment
  • Ability to obtain General Insurance License within 6 months
  • Strong computer skills, including keyboarding and MS Office
  • Excellent customer focus, with a demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills, with excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Ability to pass a criminal background check and credit check
What We Offer
  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day', dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year

We're committed to creating a respectful and inclusive work environment that values diversity and promotes employee growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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