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Patient Care Manager

1 month ago


Vaughan, Ontario, Canada Mackenzie Health Full time
Job Description

Patient Care Manager, CVH 5 Mental Health

Permanent Full Time

The Patient Care Manager is a key member of the management team within the program/clinical area, responsible for coordinating and directing the unit, as well as its human and fiscal resources. This role collaborates with the Program Director, Medical Director, Educator, and other allied health members to ensure high-quality, effective, and efficient services and care are provided.

Key Responsibilities

  • Plan, implement, and integrate plans that align with the Medicine Program and the organization's vision and strategic directions.
  • Collaborate with the multidisciplinary team to ensure seamless care delivery.
  • Develop and maintain effective relationships with stakeholders, including patients, families, and healthcare professionals.
  • Ensure compliance with regulatory requirements, policies, and procedures.
  • Lead and manage the unit's human resources, including recruitment, training, and performance management.
  • Develop and manage the unit's budget, ensuring effective resource allocation.
  • Monitor and evaluate the unit's performance, identifying areas for improvement and implementing changes as needed.

Requirements

  • Completion of a Baccalaureate Degree in Nursing or other regulated health professional field. A Master's degree is preferred.
  • Nurse Certificate of Competence from the College of Nurses of Ontario or another regulated Health Professional College.
  • Minimum of 2-5 years of clinical frontline leadership experience in mental health, preferably.
  • Demonstrated knowledge in clinical practice.
  • Excellent interpersonal, communication, coaching, mentoring, and team-building skills.
  • Clear understanding of the application of the RHPA legislation.
  • Superior understanding of systems, systems analysis techniques, value analysis process, and continuous improvement principles and tools.
  • Highly developed analytical, problem-solving, critical thinking skills.
  • Strong patient and customer-focused philosophy in all interactions.
  • Ability to introduce and effectively facilitate change.
  • Superior decision-making and organizational skills.
  • Commitment to professional development.
  • Ability to provide leadership, support, and critical analysis in stressful, complex clinical and emotional situations.
  • Ability to analyze research and implement evidence-based practice into policy and procedure development and clinical practice.
  • Excellent written and oral communication skills.
  • Experience with guiding staff experiencing performance and/or attendance problems.
  • Effective communication with the multidisciplinary team and external areas using timely, appropriate written, verbal, and non-verbal means.
  • Utilizes effective listening skills to maximize understanding of issues.
  • Provides a comfortable, respectful, confidential environment for team members to discuss issues.
  • Facilitates an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
  • Enhanced negotiating skills.
  • Enhanced knowledge and expertise in coaching, facilitation, listening, group, and team skills.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Proven attendance record.

Preferred Qualifications

  • Specialty certification is an asset.

Working Conditions

May be required to work at any site of Mackenzie Health.