Seasonal Client Experience Coordinator

3 weeks ago

Toronto, Ontario, Canada Cartier Full time

Job Mission

We are seeking a highly skilled and dedicated Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and supporting the execution of our client experience strategy.

Key Responsibilities

  • Create personalized and memorable client experiences that exceed expectations
  • Support the execution of individualized client experience journeys to ensure seamless and memorable experiences
  • Partner with the boutique team to effectively execute all touchpoints of client experience
  • Utilize Maison storytelling and heritage to enhance the client experience
  • Assist sales associates to set the stage with impactful discovery and pre-appointment browsing
  • Support the commercial team with various activities to facilitate seamless client experiences
  • Assist clients with quick service requests, repair drop-off or pick-up, and personalization requests
  • Provide recommendations and personal services of the highest level
  • Assist with phone duties and support the creation of maps, literature, and other materials as needed
  • Consistently reach and aim to exceed all KPIs

Optimize the Boutique Environment

  • Support the flow of boutique traffic and daily management of the boutique appointment booking tool
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
  • Assist with merchandising and overall display maintenance of the boutique
  • Partner with the Operations Coordinator to manage the boutique supply inventory
  • Participate in daily set up and break down of boutique for opening/closing as needed

Maison / Industry Knowledge and Compliance

  • Develop fundamental brand knowledge to convey Cartier heritage and values
  • Understand and comply with security and operational procedures
  • Remain current on all industry news, local/global competition, and connection to community
  • Strive for operational excellence related to the boutique environment and upholding standards

Teamwork

  • Uphold the Cartier standards with the ability to project an approachable and professional image
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire

Qualifications

  • Associate's or Bachelor's degree preferred
  • Previous experience in luxury retail, service, or hospitality industry is a plus
  • Excellent computer skills and use of technology
  • MS Office experience required; SAP knowledge preferred
  • Additional language skills are a plus

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