Seasonal Client Experience Coordinator

4 days ago

Toronto, Ontario, Canada Cartier Full time
Job Mission

At Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a Seasonal Client Experience Coordinator, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.

Key Responsibilities
  • Deliver exceptional client experiences by providing personalized service and attention to detail.
  • Support the execution of individualized client experience journeys to ensure seamless and memorable experiences.
  • Partner with the boutique team to effectively execute all touchpoints of client experience.
  • Assist with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion.
  • Utilize Maison storytelling and heritage to enhance the client experience.
  • Assist the commercial team with various activities to facilitate seamless client experiences.
  • Assist clients with quick service requests, repair drop off or pick up, personalization requests, and other services.
  • Assist the commercial and management teams with client development related activities.
  • Provide recommendations and personal services of the highest level.
  • Assist with phone duties, supporting with incoming calls, retrieval of messages, and appointment setting.
  • Consistently reach and aim to exceed all KPIs.
Optimize the Boutique Environment
  • Support the flow of boutique traffic and daily management of the boutique appointment booking tool.
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas.
  • Assist with merchandising and overall display maintenance of the boutique.
  • Partner with the Operations Coordinator to manage the boutique supply inventory.
  • Assist with inventory control processes to ensure a successful annual inventory.
  • Participate in daily set up and break down of boutique for opening/closing.
  • Assist with organization and tracking of client experience tools.
  • Assist with special projects as needed.
Maison / Industry Knowledge and Compliance
  • Develop fundamental brand knowledge to convey Cartier heritage and values.
  • Understand and comply with security and operational procedures.
  • Remain current on all industry news, local/global competition, and connection to community.
  • Strive for operational excellence related to the boutique environment and upholding standards.
  • Share and collaborate best practices with the boutique team.
Teamwork
  • Uphold the Cartier standards with the ability to project an approachable and professional image.
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire.
Qualifications
  • Associate's or Bachelor's degree preferred.
  • Previous experience especially in luxury retail, service, or hospitality industry is a plus.
  • Excellent computer skills and use of technology.
  • MS Office experience required; SAP knowledge preferred.
  • Additional language skills are a plus.

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