Seasonal Client Experience Coordinator

1 week ago

Toronto, Ontario, Canada Cartier Full time
Job Mission

At Cartier North America, we are committed to delivering exceptional client experiences that exceed expectations. As a Seasonal Client Experience Coordinator, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.

Key Responsibilities
  • Deliver exceptional client experiences through personalized product curation, attention, and services.
  • Support the execution of individualized client experience journeys to ensure seamless and memorable experiences.
  • Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
  • Utilize Maison storytelling and heritage to enhance the client experience.
  • Assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
  • Support the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences.
  • Assist clients with quick service requests, repair drop-off or pick-up, personalization requests, and other services.
  • Assist the commercial and management teams with client development-related activities, including data entry, report management, and execution of client treatments.
  • Provide recommendations and personal services of the highest level, including directions, restaurant reservations, entertainment requests, and floral orders.
  • Assist with phone duties, supporting with incoming calls, retrieval of messages, and appointment setting for phone inquiries.
  • Consistently reach and aim to exceed all KPIs.
Optimize the Boutique Environment
  • Support the flow of boutique traffic and daily management of the boutique appointment booking tool.
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas.
  • Assist with merchandising and overall display maintenance of the boutique.
  • Partner with the Operations Coordinator to manage the boutique supply inventory, replenishment needs, and optimal storage organization.
  • Assist with inventory control processes to ensure a successful annual inventory.
  • Participate in daily set-up and break-down of the boutique for opening/closing.
  • Assist with organization and tracking of client experience tools, such as food and beverage, Cartier gifts, stationery, and fragrance samples.
  • Assist with special projects as needed.
Maison/Industry Knowledge and Compliance
  • Develop fundamental brand knowledge to convey Cartier heritage and values.
  • Understand and comply with security and operational procedures, including product handling, inventory control, and transaction processing.
  • Remain current on all industry news, local/global competition, and connection to the community.
  • Strive for operational excellence related to the boutique environment and upholding standards.
  • Share and collaborate best practices with the boutique team.
Teamwork
  • Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network.
Qualifications
  • Associate's or Bachelor's degree preferred.
  • Previous experience in luxury retail, service, or hospitality industry is a plus.
  • Excellent computer skills and use of technology.
  • MS Office experience required; SAP knowledge preferred.
  • Additional language skills are a plus.

At Cartier, we are committed to creating a diverse and inclusive work environment that reflects the diversity of our clients and communities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

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