Customer Experience Associate

4 weeks ago


County of Athabasca No, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurture rich, long-standing relationships with customers
  • Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Requirements
  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Ability to work a flexible schedule and be available to meet the needs of our customers
  • Previous banking experience is an asset, but not required
  • Strong technical skills and ability to promote and demonstrate the use of digital/self-service banking options
What We Offer
  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • A commitment to making a difference in our communities, for you and our customers


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