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National Account Manager

2 months ago

Canada NOW Health Group CanadaPuresource Natural Products Distributor Full time
Job Title: National Account Manager

Job Summary:

The National Account Manager will be responsible for managing and developing the Company's business within assigned key accounts in the grocery/mass and drug channel. This role will implement strategic plans for all key accounts and ensure their execution by the Outside Account Managers. Additionally, this position will be responsible for meeting and exceeding department objectives.

Key Responsibilities:

  • Develop and implement strategic plans for all key accounts assigned to the grocery/mass and drug channel.
  • Expand relationships with existing customers by preparing and presenting customer-focused presentations that highlight opportunities and action plans for customers' business.
  • Develop promotional plans with customers to further grow/enhance the relationship while keeping within set budget.
  • Plan and execute product training with customers for NOW and House Brands with support of NOW's trainer.
  • Establish and maintain strong relationships within assigned accounts and customers.
  • Negotiate with customers to achieve mutual business objectives.
  • Facilitate meetings and hold cross-functional teams accountable for task completion.
  • Provide accurate and detailed information to key stakeholders, both internally and externally.
  • Maintain all projects and presentations and monitor to ensure times are being met by all stakeholders.
  • Develop strong brand and product knowledge: marketing positioning, value, and target consumer to brands as well as customers.
  • Maintain competitive and industry knowledge base of product and service offerings and provide strategic recommendations.
  • Attend customer events, industry events, trade shows, etc.
  • Bring new opportunities/leads to the attention of management.
  • Monitor and communicate customer business plans results for assigned accounts as needed/requested.
  • Effectively forecast customers' period sales and outline key drivers/opportunities for profit or topline losses.
  • Be a leader, foster team work within the organization.
  • Develop, lead, and be proactive in building yearly targets.
  • Complete administrative duties such as deal sheets, price increase files, tracking reports, deductions, credits, and returns as applicable.
  • Responsible for any other administrative duties as required.
  • Stay within assigned budget for any and all customer budgets as well as business travel and expenses.
  • Work on special projects and other duties/responsibilities as assigned.

Requirements:

  • Post-secondary education in Business, Marketing, or relevant discipline, or equivalent market experience.
  • 35 years of Consumer Package Goods (CPG) Industry experience is required.
  • Minimum of 3 years account management experience calling on major retail chains in grocery, drug, and mass channel.
  • Experience within the natural products industry an asset.
  • Ability to manage projects involving cross-functional teams.
  • Superior communication and presentation skills.
  • Solid technology skills in the Microsoft applications including PowerPoint and Excel.
  • Must own a reliable vehicle with valid driver's license and clean driver's abstract.
  • Must have a valid passport as some travel in the USA may be required.
  • A good understanding of Natural Products Industry.
  • A valid driver's license and in possession of own vehicle.
  • Must be available for conferences and tradeshows (min 5 per year).
  • Driven with a desire to succeed, detail-oriented, and high standard of ethics.
  • High strategic competence, exceptional attention to detail.
  • Results-oriented.
  • Strong collaboration skills.
  • Proactive in supporting and ensuring customer achieves their goals.
  • Can comfortably communicate to all levels of the organization.
  • Continuous learner.
  • Excellent business acumen.
  • Professional and diplomatic in dealing with all stakeholders, internally and externally.
  • Candidates must reside in Western Canada.