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Automotive Service Advisor and Business Development Center Agent
2 months ago
We are seeking a highly motivated and customer-focused Automotive Service Advisor and Business Development Center Agent to join our team at Strickland's GM. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.
Key Responsibilities:- Automotive Service Advisor:
- Engage with customers to understand their vehicle concerns and recommend the right service solutions.
- Efficiently schedule service appointments and coordinate with service technicians to ensure smooth operations.
- Provide customers with clear explanations of recommended services, maintenance schedules, and available promotions.
- Deliver an exceptional customer service experience through honesty, professionalism, and responsiveness.
- BDC Agent:
- Use your communication, empathy, and problem-solving skills to assess clients' needs and provide solutions.
- Own the customer service experience by building rapport and trust with clients, representing the dealership as an advocate.
- Respond to inquiries, follow up with leads, and ensure that customers feel valued and supported.
- Experience in customer service or automotive roles (Service Advisor or BDC Agent experience preferred).
- Excellent communication and interpersonal skills—whether in person, on the phone, or through written correspondence.
- Ability to think on your feet, remain adaptable, and thrive in a fast-changing environment.
- A clean driver's abstract and successful background check are required.
- Availability for rotating shifts and some weekends.
- Competitive pay, including bonuses and overtime.
- Comprehensive benefits, including extended health care, disability insurance, life insurance, and an RRSP match.
- Paid time off, company events, and employee discounts.
- Career growth opportunities within a stable and growing company.