Customer Experience Manager

1 week ago


Red Deer, Alberta, Canada Mark's Full time

About the Role

As a Customer Experience Manager at Mark's, you will be responsible for leading a team of customer-facing associates to deliver exceptional customer experiences. This role requires strong leadership abilities, excellent communication skills, and a customer-centric mindset.

Key Responsibilities

  • Partner with the Store Manager to develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead from the floor and actively build, manage, and develop team members to ensure consistent delivery of outstanding customer experiences.
  • Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
  • Handle customer escalations and resolve issues or complaints promptly and effectively.
  • Connect customers with products and services to meet their needs.

Requirements

  • Strong leadership abilities to guide and inspire team members.
  • Excellent communication skills to effectively communicate with team members, customers, and stakeholders.
  • Strong problem-solving ability to handle challenging situations.
  • Strong interpersonal skills to build positive relationships with team members and customers.
  • Customer-centric mindset with a deep understanding of customer needs and preferences.
  • Ability to develop and mentor team members to foster a high-performing and motivated team.
  • Results-oriented with a focus on achieving key metrics such as overall sales, training saturation, inventory accuracy, staff turnover, and net promoter score.
  • Technical proficiency to support teams and drive efficiency.
  • Adaptability to thrive in a fast-paced environment.
  • Decision-making agility to make effective decisions.
  • Collaborative mindset to work effectively with others.
  • Future-focused with a desire to continually develop and improve.

What We Offer

As a Customer Experience Manager at Mark's, you will have the opportunity to work in a dynamic and customer-focused environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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