Customer Service Associate

2 months ago


Walkerton, Ontario, Canada Pizza Delight Full time

About the Role

Pizza Delight is seeking a skilled and enthusiastic Food Service Team Member to join our team. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.

Main Responsibilities

  • Apply health and safety regulations to maintain a clean and hygienic work environment;
  • Ensure compliance with safety regulations and WHMIS guidelines;
  • Organize and maintain a clean and efficient work area;
  • Clear and reset tables in the dining room;
  • Wash and put away dishes;
  • Supply service areas with necessary items;
  • Take reservations and greet take-out counter guests;
  • Present menus, make suggestions, and answer questions about food and beverages;
  • Use sales techniques to promote menu items;
  • Take orders and transmit them to the kitchen staff through the POS system;
  • Prepare and serve beverages, wines, liquors, and cocktails according to Pizza Delight's customer service protocol;
  • Prepare and serve desserts;
  • Serve meals and ensure quality service in the dining room;
  • Prepare bills for meals and/or beverages, receive payments, and balance daily financial transactions;
  • Perform other tasks as requested by the supervisor.

Requirements

To be successful in this role, you will require:

  • Experience in restaurant operations;
  • Manual dexterity and attention to detail;
  • Ability to work in a fast-paced environment;
  • Excellent interpersonal and communication skills;
  • Ability to adapt to changing situations;
  • Good personal grooming and a positive attitude;
  • Ability to work a variety of shifts, including evenings, weekends, and statutory holidays.

Working Conditions

As a Food Service Team Member, you can expect to work in a fast-paced and dynamic environment. You will be required to work a variety of shifts, including evenings, weekends, and statutory holidays. The work environment can be noisy and intense during mealtimes, and you will be expected to maintain a high level of productivity and efficiency.



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