Customer Service Representative

4 weeks ago

Canada Leggat Pontiac Buick Cadillac Limited Full time

Leggat Pontiac Buick Cadillac Limited is seeking a Customer Service Representative. Are you prepared to embrace a rewarding career opportunity? Consider applying with us today.

We are excited to offer a fantastic chance for a driven, customer-focused individual to join our team. The ideal candidate will possess outstanding communication and interpersonal skills, with a strong emphasis on customer satisfaction. Prior automotive experience is not required. If you have a background in customer service and are eager to explore the automotive industry, this could be the perfect opportunity for you to grow within a thriving organization.

Position: Customer Service Representative - 5-day work week
Job Types: Full-time, Permanent

About Us

Leggat Auto Group operates multiple dealerships across Southern Ontario. As a family-owned automotive group, we are dedicated to assisting our customers in finding the ideal vehicle that aligns with their lifestyle. We seek individuals who embody our values of teamwork, passion, and creativity to enhance our mission of delivering an exceptional automotive experience.

The Customer Service Representative serves as the initial point of contact for customers, representing the dealership's commitment to service excellence. Candidates should demonstrate strong customer service abilities and a basic understanding of vehicle operations.

Key Responsibilities:

  • Welcome each customer in a friendly and professional manner.
  • Engage with service customers to identify the nature of their vehicle issues and the estimated time for resolution.
  • Monitor the progress of each service order throughout the day, updating customers via phone or text regarding any changes.
  • Respond to phone inquiries about ongoing work and appointments, ensuring timely communication.
  • Review completed work with customers to ensure satisfaction.
  • Explain warranty information and policies clearly to customers.
  • Stay informed about technical and performance details of all vehicles serviced.
  • Assist the service manager as needed.
  • Comply with all company policies, procedures, and safety standards.

Qualifications:

  • Exceptional listening and communication skills.
  • Proficient in computer usage.
  • Strong work ethic and ability to work collaboratively.
  • Willingness to work retail hours, including weekends.
  • Professional demeanor, reliability, and a commitment to outstanding customer service.
  • A valid driver's license is required.
  • Experience with CDK & PBS software is advantageous.

Why Choose Leggat Auto Group:

  • Opportunities for career advancement across 12 dealerships with a workforce of 600 employees.
  • Comprehensive drug, dental, and extended health benefits.
  • Travel, life insurance, and accidental death & dismemberment coverage.
  • Access to the LifeWorks Employee Assistance Program (EAP).
  • Employee recognition programs and events.
  • Discounted pricing on vehicle purchases, parts, and services.
  • Corporate rate discounts for Goodlife memberships.
  • Active community support through the Leggat Care Foundation.
  • Representation of 80% of car manufacturer brands.

Additional Information:

• Our company is proud to provide equal employment opportunities for all employees and applicants. We encourage applications from individuals with disabilities and are committed to accommodating requests during the selection process.

• We appreciate all applicants; however, only those selected for an interview will be contacted. Thank you for your interest.

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