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Medical Assistance Agent

2 months ago

Montreal, Quebec, Canada AXA Group Full time

About the Role

We are seeking a highly skilled and compassionate Medical Assistance Agent to join our team at AXA Group. As a Medical Assistance Agent, you will be the first point of contact for clients in emergency situations, providing them with expert guidance and support to navigate complex healthcare systems.

Key Responsibilities

  • Provide emergency assistance to clients in need, identifying their problems and offering solutions to resolve their issues.
  • Coordinate and organize assistance services, guiding clients through the process and ensuring their needs are met.
  • Manage client cases, documenting progress and following up on procedures.
  • Ensure compliance with client contracts and AXA Group's policies.

What You'll Bring

  • Fluency in English and French (with a majority of calls in English)
  • Excellent written and verbal communication skills
  • Strong customer service skills, with empathy, active listening, and patience
  • Ability to think critically and solve problems
  • Organizational and analytical skills
  • Ability to work under pressure and manage stress
  • Experience in customer-facing roles (a plus)

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A comprehensive training program
  • A chance to work with a global leader in the insurance and asset management industry

About AXA Group

AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million clients in 62 countries. Our mission is to give everyone the means to live a better life. Our values are Customer First, Integrity, Courage, and One AXA.