Bilingual Customer Success Manager

8 hours ago

Ottawa, Ontario, Canada Assent Compliance Inc. Full time
{"h1": "Customer Success Manager", "p": "At Assent Compliance Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.

Key Responsibilities:

* Define and execute on customer project plans from start to finish
* Manage client relationships and lifetime value of assigned accounts
* Oversee customer health and associated performance metrics
* Lead strategic planning sessions with customers, including Executive Business Reviews
* Analyze program results and identify opportunities for improvement
* Support Sales team in ongoing renewal management of owned accounts
* Take on special projects to enhance customer success management processes

Requirements:

* Excellent oral and written communication skills in English
* University degree or equivalent in a related field
* Minimum 3 years of experience in customer success, project management, or consulting roles
* Working knowledge of consultative customer management and/or project management roles
* Experience working in a technology/SaaS and/or Professional Services organization
* Solid interpersonal skills and ability to build stable relationships with diverse stakeholders
* Solid Microsoft Excel skills and ability to harness the power of pivot tables and lookup functions
* Excellent time management and organizational skills

If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

At Assent Compliance Inc., we offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

Apply now to join our team and take your career to the next level"}

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