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Store Operations Manager
2 months ago
Job Summary:
The Store Manager is a key member of our leadership team at Kent Building Supplies. This role is responsible for overseeing all aspects of store operations, including financial performance, associate management, and customer satisfaction.
Key Responsibilities:
- Financial Management: Develop and implement strategies to drive sales growth, manage inventory levels, and control expenses.
- Associate Management: Lead and develop a high-performing team of associates, providing coaching, training, and feedback to ensure excellent customer service and store performance.
- Customer Satisfaction: Foster a positive and inclusive store environment, ensuring that customers receive exceptional service and support.
- Operational Excellence: Oversee the efficient operation of the store, including dispatch and shipping departments, and delivery fleet.
- Change Management: Lead the implementation of process improvements and alternative solutions to support business growth.
- Recruitment and Selection: Participate in the recruitment process of new store associates.
- Performance Management: Coach and develop associate performance by providing one-on-one mentoring and goal setting.
- Safety and Security: Promote a safe and secure store environment, actively participating in Health and Safety events and collaborating with the safety team.
Requirements:
- Operational Management Experience: Minimum 5+ years of experience in retail or building supply store management.
- Fleet Management Experience: Experience in fleet management and shipping is an asset.
- Knowledge of Building Supplies: Knowledge of building supplies is an asset.
- Safety Conscious Environment: Experience working in a safety conscious environment and adhering to safety protocols is an asset.
- HR Regulations: Knowledgeable in diverse HR regulations.
- Critical Thinking and Business Acumen: Ability to navigate and manage high-pressure situations by seeing the bigger picture and implications of their decisions.
- Market and Financial Trends: Skilled in leveraging market and financial trends to forecast sales targets and delivery needs.
- Communication Skills: Effective communication skills with the ability to adjust based on your audience.
- Attention to Detail: Attention to detail and strong organizational skills.
- Customer Service Skills: Exceptional customer service skills.
- Microsoft Office Suite: Knowledge of Microsoft Office Suite.
What We Offer:
- Competitive Wages: Competitive wages.
- Company Vehicle: Company vehicle.
- Benefits: Medical, health and dental benefits, disability insurance, and RRSP contributions.
- Paid Time-Off: Paid Time-Off.
- Employee and Family Assistance Program: Employee and Family Assistance program.
- Employee Discount: Employee discount.
- Continuous Learning: Continuous learning through in-house training and development.
- Advancement Opportunities: Advancement opportunities within Kent and the greater JD Irving Companies.
