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TeleNurse - Healthlink BC Langley - Patient Care Specialist

2 months ago

Langley, Canada PHSA Full time

Job Summary

The TeleNurse will provide safe, competent, and ethical telehealth nursing services to clients in accordance with Healthlink BC's mission, strategic plan, and legislative requirements. The successful candidate will be responsible for providing non-emergency health information and advice to clients via telephone and web.

Key Responsibilities

  • Respond to or initiate telephone calls from clients, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources, acquisitions, and activities to enhance the telehealth nursing practice and client care.
  • Document and forward compliments and complaints from clients to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Competently apply knowledge to promote an integrated self-care health program and practice shared decision-making with clients.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.

Requirements

  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Excellent communication and listening skills.
  • Keyboarding skills of at least 30 WPM.
  • Computer skills and experience with relevant software such as MS Word and contact centre applications.
  • Ability to teach and work as a member of a team.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015) and other related reports.

What We Offer

  • A comprehensive benefits package, including a municipal pension plan and psychological health and safety programs.
  • Access to professional development opportunities through our in-house training programs.
  • Annual statutory holidays and generous vacation entitlement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.