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IT Support Specialist

3 months ago

Toronto, Ontario, Canada GenieAll Full time
IT Support Specialist

GenieAll is a prominent consulting organization seeking an IT Support Specialist to enhance our team. Below are the specifics:

Position Overview
  • Employment Type: Permanent
  • Language Requirement: English
  • Work Hours: 30 hours per week
  • Educational Background: Secondary (high) school graduation certificate
  • Experience Level: Previous experience is an asset
Key Responsibilities
  • Monitor and report on the efficiency of computer systems and networks
  • Assist users facing challenges with their computer systems
  • Refer to user manuals, technical documentation, and other resources for solutions
  • Offer guidance and training to users
  • Document and maintain a record of issues and resolutions
  • Engage in software redesign initiatives
  • Provide support for network and Internet-related issues
Qualifications
  • Strong judgement skills
  • Highly organized
  • Collaborative team player
Employee Benefits
  • Comprehensive dental plan
  • Disability benefits
  • Health care coverage
  • Paramedical services support
  • Vision care benefits
Diversity and Inclusion Programs
  • Support initiatives for individuals with disabilities
  • Programs for newcomers and refugees
  • Support for youth
  • Veteran support initiatives
  • Programs for Indigenous individuals
  • Support for mature workers
  • Assistance for visible minorities