Retail Store Manager

1 week ago

Aurora, Ontario, Canada SRI SAI ENTERPRISES INC. Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at SRI SAI ENTERPRISES INC. as a Store Supervisor. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of sales floor staff, ensuring they are meeting sales targets and providing excellent customer service.
    • Assign tasks and duties to team members, providing guidance and support as needed.
  • Customer Service
    • Ensure that all customers receive a high level of service, responding to their needs and resolving any issues promptly.
    • Monitor customer feedback and make recommendations for improving the customer experience.
  • Inventory Management
    • Oversee the receipt, storage, and distribution of merchandise, ensuring that stock levels are maintained and that inventory is accurately recorded.
    • Conduct regular stock takes to ensure that inventory levels are accurate and that any discrepancies are investigated and resolved.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales performance, inventory levels, and customer feedback.
    • Analyze sales data and customer feedback to identify trends and opportunities for improvement.
  • Team Development
    • Provide training and development opportunities to team members, helping them to improve their skills and knowledge.
    • Encourage a positive and inclusive team culture, recognizing and rewarding outstanding performance.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 to less than 7 months of experience in a retail management role
  • Skills
    • Excellent leadership and management skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Knowledge of inventory management systems and procedures
    • Ability to analyze data and make informed decisions
Preferred Qualifications
  • Language
    • Fluency in English
  • Cultural Competence
    • Ability to work with diverse customer groups and provide culturally sensitive service
  • Disability Support
    • Experience in providing awareness training to employees to create a welcoming work environment for persons with disabilities
  • Newcomer and Refugee Support
    • Experience in recruiting and mentoring newcomers and refugees
  • Youth Support
    • Experience in providing awareness training to employees to create a welcoming work environment for youth
  • Veteran Support
    • Experience in providing awareness training to employees to create a welcoming work environment for Veterans
  • Indigenous Support
    • Experience in providing cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Mature Worker Support
    • Experience in providing workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers
  • Visible Minority Support
    • Experience in applying hiring policies that discourage discrimination against members of visible minorities

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