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Senior Contracts Manager
2 months ago
About Veolia
Veolia Water Technologies & Solutions is a global leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment for various industries, including pharmaceutical, food and beverage, and microelectronics.
Job Summary
We are seeking a skilled Senior Contracts Manager to manage the execution of existing Membrane Replacement Agreement (MRA) Contracts in North America and develop new operations/forecasting processes to support our growing portfolio.
Key Responsibilities
- Develop and implement strategies for MRA contract opportunities, coordinating with sales and commercial engineering teams.
- Work closely with services, insight, and technical support teams to support customer needs and ensure deliverables from contracts are provided.
- Maintain forecasts of membrane replacements needed for production planning.
- Engage project management teams in the execution of membrane replacement events as required.
- Ensure annual invoicing is updated and completed for active contracts.
- Monitor and update annual contract financial performance and forecasting.
- Coordinate customer feedback meetings to provide feedback and input.
- Act as a customer advocate, motivating internal teams to meet customer requirements and prioritize their satisfaction.
- Travel to customer sites for site meetings and issue investigation as required.
- Function with a high order of integrity and compliance with regulations and Environmental Health & Safety guidelines.
Requirements
- 5+ years of customer relationship management experience.
- Strong knowledge of MS Office suite and business productivity tools.
- Excellent communication and interpersonal skills.
- Attention to detail and perseverance.
About Veolia
Veolia is an inclusive company committed to diversity and gives equal consideration to all applications, without discrimination.