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Senior Client Relationship Manager

2 months ago

Toronto, Ontario, Canada Lightspeed Full time

Senior Client Relationship Manager position available within the Customers division at Lightspeed. In this role, you will focus on enhancing retention and growth among Lightspeed's most valued clientele. Establish robust, enduring partnerships with clients, comprehend their objectives, and deliver consistent value throughout their engagement with us. Work collaboratively with internal teams to guarantee client satisfaction and effective issue resolution.

Key Responsibilities:

  • Develop and maintain strong relationships with key accounts
  • Implement retention and growth strategies tailored to client needs
  • Coordinate with cross-functional teams to ensure a seamless customer experience
  • Utilize industry knowledge to provide insights and solutions

Qualifications:

  • A minimum of 5 years of experience in Customer Success or Account Management within B2B sectors
  • Proven track record of managing retention and growth initiatives
  • Ability to adapt priorities and strategies based on client feedback
  • Additional qualifications in relevant fields are advantageous

What we provide:

  • A flexible hybrid work environment
  • Opportunities for genuine career advancement
  • Meaningful work within a dynamic organization
  • Comprehensive benefits to support a healthy lifestyle