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Hotel Operations Manager

1 month ago


Kamloops, British Columbia, Canada Ramada by Wyndham Kamloops Full time
Hotel Clerk Supervisor Job Description

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Ramada by Wyndham Kamloops. As a key member of our operations team, you will be responsible for overseeing the daily activities of our hotel staff, ensuring exceptional customer service, and maintaining the highest standards of hotel operations.

Key Responsibilities:
  • Leadership and Supervision: Supervise and coordinate the work of hotel staff, ensuring tasks are completed efficiently and effectively.
  • Customer Service: Assist guests with special needs, provide exceptional customer service, and ensure a positive guest experience.
  • Operations Management: Coordinate, assign, and review work, maintain operation of computer systems, equipment, and machinery, and arrange repair work as needed.
  • Staff Management: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Support for Diverse Groups: Participate in programs or initiatives that support newcomers, refugees, youth employment, Veterans, and Indigenous people.

Requirements:

  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in a supervisory or leadership role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

Work Environment:

  • Permanent position
  • 40 hours per week
  • English language required