Hotel Operations Manager

4 weeks ago


Kamloops, British Columbia, Canada Days Inn Full time
Hotel Manager Job Description

We are seeking a highly skilled and experienced Hotel Manager to join our team at Days Inn. The successful candidate will be responsible for the overall management of the hotel, including daily operations, staff supervision, and customer service.

Key Responsibilities:
  • Hotel Operations: Develop and implement policies and procedures for daily hotel operations, ensuring a smooth and efficient running of the hotel.
  • Staff Management: Recruit, hire, and supervise staff, including front desk, housekeeping, and maintenance personnel.
  • Customer Service: Ensure exceptional customer service, responding to guest complaints and resolving issues in a timely and professional manner.
  • Financial Management: Prepare budgets and monitor revenues and expenses, ensuring the hotel operates within budget.
  • Marketing and Sales: Develop and implement marketing plans to increase occupancy and revenue.
  • Maintenance and Repairs: Arrange for and oversee maintenance activities, ensuring the hotel's facilities are well-maintained and up-to-date.
  • Compliance: Ensure the hotel complies with all relevant laws, regulations, and industry standards.

Requirements:

  • College/CEGEP degree in a related field.
  • 2 years to less than 3 years of experience in hotel management.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.

Working Conditions:

  • 42.5 hours per week.
  • Permanent position.
  • Work Language: English.


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