Associate Director, Response

18 hours ago

Waterloo, Ontario, Canada University of Waterloo Full time

Job Summary

The Associate Director, Response is a key member of the University of Waterloo's Equity and Inclusion team, responsible for providing direct support to individuals experiencing harm, including ableism, antisemitism, homophobia, islamophobia, racism, sexism, transphobia, and xenophobia. This role will engage in informal mechanisms to resolve complaints and help individuals understand university systems, processes, next steps, and resources available to them.

Responsibilities

  • Respond to individual disclosures of harm from students, staff, and faculty by providing support, advocacy, and referrals based on individual needs.
  • Utilize inclusive, integrative, anti-racist, anti-oppressive, and trauma-informed approaches to support campus stakeholders who often present in distress.
  • Help complainants understand university systems, processes, next steps, and resources, and create a plan of action to address their concerns.
  • Maintain an understanding of legal, policy, and reporting requirements to provide accurate advice to complainants about their options and leadership to act on disclosures/complaints of harm.
  • Collaborate with internal support units and external organizations to appropriately support equity-deserving members of the campus community.
  • Remain current with pertinent ethical requirements and research relevant to responding to concerns around harm.
  • Engage in case management when required, particularly with cases presenting with more complex needs.
  • Refer departments, teams, or individuals to the Senior Equity Training Specialist for further training when required.

Qualifications

  • Master's degree required in a relevant discipline or equivalent education and experience.
  • 5-7 years of experience with employing formal and informal mechanisms to address complaints of harm.
  • 5+ years of experience with mediation, facilitation, or other informal approaches to address complaints of harm.
  • Extensive experience with interpreting organizational policies.
  • Experience employing anti-oppressive, anti-racist, trauma-informed, and restorative justice approaches to addressing complaints.
  • Extensive knowledge of the Ontario Human Rights Code, the Human Rights Tribunal of Ontario's procedures, the Criminal Code, the Occupational Health and Safety Act, and other relevant legislation.
  • Extensive knowledge of concepts related to race and anti-racism, equity, intersectionality, decolonization.
  • Strong mediation and facilitation skills grounded in anti-racist practices.
  • Excellent communication skills (verbal and written) and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature.
  • Effective report writing, presentation, and training skills.
  • Ability to work under pressure and effectively handle potentially emotionally charged situations.
  • Excellent judgment supported by strong analytical and problem-solving skills.
  • Excellent organizational and case management skills.
  • Advanced experience with Microsoft Office programs, SharePoint, Adobe Acrobat Professional, and/or other data content management systems, quantitative and qualitative research design, and methodologies.

Preferred Qualifications

  • Experience working in a higher education setting.
  • Knowledge of the University of Waterloo's policies and procedures.
  • Experience with restorative justice and anti-racist practices.

How to Apply

We encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit, Black, racialized, a person with a disability, women, and/or 2SLGBTQ+.

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