Server
2 months ago
At Great Canadian Entertainment, we are seeking a highly motivated and customer-focused PT Server to join our team. As a PT Server, you will be responsible for providing exceptional food and beverage service to our guests in a fast-paced and dynamic environment.
Key Responsibilities:
- Provide exceptional customer service to guests in a professional and courteous manner.
- Demonstrate thorough knowledge of all food and beverage items available.
- Restock, clean, and organize all related work equipment and areas.
- Process all cash and credit card transactions accurately and efficiently.
- Ensure accurate cash handling and balancing of sales and/or cash float at the end of the shift.
- Clear dishes, empty, and clean tables properly.
- Ensure all tables and chairs are set up and organized in the section.
- Assist other co-workers as needed and/or as requested.
- Understand and follow opening and closing server duties.
- Comply with all alcohol-related house policies, practices, and Smart Serve guidelines.
- Monitor and communicate all beverage alcohol activities at break and shift end.
- Regularly clean and sanitize tables, refrigerators, side stands, and other equipment in the work area.
- Perform preventive maintenance and cleaning of food and beverage equipment as required.
- Adhere to all AGCO, GCGC, departmental, and HR policies as they relate to functions of the role.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Education and Qualification Requirements:
- High School Diploma or equivalent working experience.
- Minimum one (1) year of serving experience in a high-volume establishment.
- Valid Smart Serve Certificate required.
- Previous cash handling experience required.
- Previous system experience an asset.
- Excellent interpersonal, teamwork, customer service, and communication skills.
- Maintain a positive working relationship with fellow employees and management as part of a team.
- Ability to multi-task and work under pressure in a fast-paced environment.
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
- Bilingual (English/French) is an asset but not required.
Work Environment Considerations:
- Fast-paced with multiple priorities, deadlines, and deliverables; exposure to some conflict, distress, and noise.
- This role requires extended periods of standing, walking, bending, twisting, lifting up to 45 lbs.
- This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts.
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