Field Service Technician
21 hours ago
Xerox is a leading provider of document management and print solutions. With over 100 years of experience, we continue to innovate and push the boundaries of what is possible.
Job SummaryWe are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing our products and systems, including hardware, software, and networking products.
Key Responsibilities- Perform routine services to ensure equipment availability to client site users.
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required.
- Serve as the primary customer contact for providing all maintenance, production, and supply inventories of assigned equipment.
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end-user knowledge of equipment functionality.
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules and implement preventative and corrective maintenance services to maximize equipment up-time and performance.
- Successful completion of technical knowledge test.
- Valid Driver's License as this role requires driving to client sites (Company vehicle included).
- Successful prior experience delivering services within an on-site client environment demonstrating superior customer service skills.
- Previous field technician or electrical/mechanical repair experience is required.
- Excellent communication skills in English, French considered an asset.
- Effective interpersonal skills and behaviors with the ability to interact with a diverse client population.
- Demonstrated capability in the maintenance and repair of electronic/electrical/mechanical printing or computer equipment.
- Effective organizational skills.
- PC skills in MS Office applications, Internet navigation.
- Basic understanding of network printing, job creation, and submission.
- Ability to manage multiple tasks.
- Ability to lift and move up to 50 pounds.
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