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Medical Case Management Supervisor
2 months ago
The Workers' Safety and Compensation Commission of the NWT & Nunavut is a leading organization in promoting workplace health and safety, providing no-fault insurance to employers, and caring for injured workers. Our values include respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.
About the RoleThis position is a key leadership role stationed in Iqaluit, requiring relocation. As a Medical Case Management Supervisor - Team Lead, you will play a crucial part in ensuring the effective management of workloads and file management, ensuring an equitable distribution of work and timely execution of functions.
Key Responsibilities- Monitor workloads and file management to ensure efficient distribution of work and timely execution of functions.
- Provide ongoing support to staff by assisting with workload in times of staff shortages or higher than usual claims volumes.
- Monitor performance in accordance with the Commission's Competency and Performance Management model and perform yearly performance assessments and ongoing reviews.
- Support and assist the Manager, Case Management & Medical with drafting ministerial briefing notes as required.
- Manage a small case load at the Manager, Case Management & Medical discretion.
- A bachelor's degree in social sciences.
- Five (5) years of progressively responsible case management experience.
- Minimum three (3) years of demonstrated supervisory experience.
- Ability to supervise a diverse complex unit with minimal direct supervision.
- Ability to analyze and make independent decisions, think critically, and be innovative to create/modify strategy or intervention techniques to suit the individual needs of clients.
- Ability to mentor, develop, and train staff, inspire service excellence, and ensure achievement of organizational goals.
- Ability to interpret Acts and regulations and to find equitable solutions to complex claimant issues.
- The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
- A Northern Living Allowance of $22,878 for Iqaluit.
- Relocation assistance.
- A superior benefits package and enrollment in the Public Service Pension Plan.
- Learning and development programs and funding dedicated to your career growth.
- Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
- A culturally diverse workforce that embraces change and welcomes your lived experience.
- Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.
