Senior System Administrator
4 days ago
We are seeking a highly skilled and experienced Senior System Administrator to join our team at Belron Canada. As a key member of our IT department, you will be responsible for the daily operation of various infrastructure services and systems to ensure stability, accessibility, performance, and security.
Key Responsibilities- Support all incidents and requests sent by the Help Center team, processing them in accordance with our Service Level Objectives (SLOs)
- Follow up on tickets (requests and incidents) closely with our users throughout the duration the ticket is open, providing regular updates and ensuring timely resolution
- Collaborate and participate in the management of escalations for our incidents and service requests in close collaboration with the management team
- Provide 3rd level technical assistance to IT technical support staff, resolving complex problems and ensuring timely resolution
- Plan capacity demand and ensure tactical management at the operational and infrastructure services level, including backup, recovery, archiving, replication, network, servers, virtualization, storage, security patches, and more
- Ensure the evolution of platforms, including new versions, security patches, or service packs, to ensure optimal performance and security
- Ensure proactive management of services and systems through the use of maintenance and monitoring tools, automating processes where possible
- Manage the identity and access service for our IT accounts, ensuring secure and compliant access to systems and data
- Document, analyze, and continuously improve procedures, problems, and their solutions, writing end-to-end technical procedures to support our customers and support teams
- Participate in the process of arrival, transfer, promotion, and departure of employees, as well as MACDs for our field footprint, in connection with HR and Real Estate governance
- Manage IT hardware assets, including servers, storage, and network equipment, ensuring optimal performance and security
- Help set up work processes and procedures to improve our services on the baseline and production
- Carry out production releases for project needs, developments, and change requests, ensuring post-implementation monitoring and optimization
- Manage Azure subscriptions, providing guidance on cost management and ensuring optimal resource utilization
- Design and manage disaster recovery models in our Azure environment, ensuring business continuity and data protection
- Monitor Azure resources using recommended methods and tools, ensuring optimal performance and security
- Work closely with the Project and Developer teams on our projects, ensuring timely delivery and optimal results
- Help formulate the plan for change management and ensure its execution, ensuring minimal disruption to business operations
- Take charge and deliver special initiatives as Senior Administrator, ensuring timely delivery and optimal results
- Maintain up-to-date documentation and provide regular status regarding the progress of its deliverables to the project manager or his manager
- Design and evaluation of infrastructure components for internal business services and customer applications and systems
- Strong technical skills, including experience with Microsoft products such as Windows Server, Microsoft Azure, Exchange 365, Active Directory, and VMWare
- Experience with virtualization technologies, including Veeam and WVD
- Strong understanding of storage and backup technologies, including Veeam and Azure Backup
- Experience with cloud-based services, including Azure and AWS
- Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues
- Excellent communication and interpersonal skills, with ability to work effectively with technical and non-technical stakeholders
- Strong project management skills, with ability to prioritize tasks and manage multiple projects simultaneously
- Experience with IT service management frameworks, including ITIL
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