Senior System Administrator

4 weeks ago

Montreal, Quebec, Canada Belron Canada Full time
Job Title: Senior System Administrator

We are seeking a highly skilled Senior System Administrator to join our team at Belron Canada. As a key member of our IT department, you will be responsible for the daily operation of various infrastructure services and systems to ensure stability, accessibility, performance, and security.

Key Responsibilities:
  • Support all incidents and requests sent by the Help Center team, processing them in connection with our Service Level Objectives (SLOs).
  • Follow up on tickets (requests and incidents) closely with our users throughout the duration the ticket is open, and provide a return for any incident that is not major or a service request, in accordance with our processing standards and the updated ticket.
  • Collaborate and participate in the management of escalations for our incidents and service requests in close collaboration with the management team.
  • Provide 3rd level technical assistance to IT technical support staff and the necessary assistance in resolving complex problems.
  • Plan capacity demand and monitor and ensure tactical management at the operational and infrastructure services level (backup, recovery, archiving, replication, network, servers, virtualization, storage, security patches, etc.).
  • Ensure the evolution of platforms such as new versions, security patches, or service packs.
  • Ensure proactive management of services and systems through the use of maintenance and monitoring and automation tools.
  • Manage the identity and access service for our IT accounts, including service accounts and different accesses according to customer needs and our IT standards.
  • Document, analyze, and continuously improve procedures, problems, and their solutions, and write our end-to-end technical procedures to help our customers and support teams get their work done.
  • Participate in the process of arrival, transfer, promotion, and departure of employees, as well as MACDs for our field footprint (CDS and Warehouses) in connection with HR and Real Estate governance.
  • Manage IT hardware assets for our Infrastructure in the server rooms and the Data Center, and manage virtual assets through ITAM services.
Requirements:
  • A good understanding of storage in conjunction with tools such as Veeam to complete the backup lifecycle.
  • A good understanding of virtualization technologies, including VMWare and WVD.
  • Experience with Microsoft products, including Windows Server 2008 and above, Microsoft Azure, Exchange 365, Active Directory, and Azure Expertise.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members. At Belron Canada, we are committed to providing sustainable world-class care for our communities and the climate.

We are an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

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