Customer Service Manager

4 days ago


Joliette, Quebec, Canada Walmart Canada Full time
Job Summary

As a Customer Service Manager at Walmart Canada, you will play a key role in delivering exceptional customer experiences and driving business results. This role requires a strong leader who can coordinate front-end operations, ensure compliance with company programs and standards, and provide guidance to associates.

Key Responsibilities
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, and emergency codes.
  • Handle customer and associate concerns, providing guidance and support as needed.
  • Monitor front-end associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
  • Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee purchase, return, and exchange transactions, assisting with error corrections and verifying processes to meet company guidelines.
  • Ensure EAS systems are functioning correctly, including cashiers deactivating and greeters handling issues appropriately.
  • Prepare registers for opening and closing, supporting cashiers with change and maintaining front-end cash levels.
  • Oversee and promote company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Requirements

Outlined below are the minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.

Primary Location

1505 Boul Firestone, Joliette, QC J6E 9E5, Canada

  • Joliette, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Joliette. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...


  • Joliette, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Joliette. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...


  • Joliette, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Joliette, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...


  • Joliette, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Joliette, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...


  • Joliette, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly skilled Store Manager to lead our team at beBee Professionals in Joliette, Canada.Key Responsibilities:Oversee daily store operations and manage a team of staff members.Ensure exceptional customer service and satisfaction through effective communication and problem-solving.Monitor inventory levels and...


  • Joliette, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly skilled Store Manager to lead our team at beBee Professionals in Joliette, Canada.Key Responsibilities:Oversee daily store operations and manage a team of staff members.Ensure exceptional customer service and satisfaction through effective communication and problem-solving.Monitor inventory levels and...


  • Joliette, Quebec, Canada Intelcom Full time

    Unlock Your Potential as an Operations Customer Service RepresentativeAbout IntelcomIntelcom is a leading last-mile carrier in the e-commerce sector, with a network of independent contractors and teams across Canada. Our goal is to stay ahead in a constantly evolving business sector by offering innovative services and delivery methods.Key...


  • Joliette, Quebec, Canada Intelcom Full time

    Unlock Your Potential as an Operations Customer Service RepresentativeAbout IntelcomIntelcom is a leading last-mile carrier in the e-commerce sector, with a network of independent contractors and teams across Canada. Our goal is to stay ahead in a constantly evolving business sector by offering innovative services and delivery methods.Key...


  • Joliette, Quebec, Canada Intelcom Full time

    Unlock Your Potential with Intelcom - DragonflyAbout the RoleWe are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our team at Intelcom - Dragonfly. As a key member of our delivery center, you will play a vital role in ensuring seamless customer experiences and efficient delivery operations.Key...


  • Joliette, Quebec, Canada Intelcom Full time

    Unlock Your Potential with Intelcom - DragonflyAbout the RoleWe are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our team at Intelcom - Dragonfly. As a key member of our delivery center, you will play a vital role in ensuring seamless customer experiences and efficient delivery operations.Key...


  • Joliette, Quebec, Canada Intelcom Full time

    Unlock Your Potential with Intelcom - DragonflyAbout the RoleWe are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our team at Intelcom - Dragonfly. As a key member of our delivery center, you will play a vital role in ensuring seamless customer experiences and efficient delivery operations.Key...


  • Joliette, Quebec, Canada Intelcom Full time

    Unlock Your Potential with Intelcom - DragonflyAbout the RoleWe are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our team at Intelcom - Dragonfly. As a key member of our delivery center, you will play a vital role in ensuring seamless customer experiences and efficient delivery operations.Key...


  • Joliette, Quebec, Canada Joliette Ford Lincoln Full time

    Job Summary: We are seeking a highly skilled Service Manager to lead our Service Department at Joliette Ford Lincoln. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our service center, ensuring exceptional customer satisfaction, and driving business growth.Key Responsibilities:Administrative Management:...


  • Joliette, Quebec, Canada Joliette Ford Lincoln Full time

    Job Summary: We are seeking a highly skilled Service Manager to lead our Service Department at Joliette Ford Lincoln. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our service center, ensuring exceptional customer satisfaction, and driving business growth.Key Responsibilities:Administrative Management:...


  • Joliette, Quebec, Canada Walmart Canada Full time

    Job SummaryWe are seeking a highly skilled General Merchandise Associate to join our team at Walmart Canada. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with the sale of goods.Key ResponsibilitiesProvide excellent customer service by...


  • Joliette, Quebec, Canada Walmart Canada Full time

    Job SummaryWe are seeking a highly skilled General Merchandise Associate to join our team at Walmart Canada. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with the sale of goods.Key ResponsibilitiesProvide excellent customer service by...


  • Joliette, Quebec, Canada Walmart Canada Full time

    Job SummaryWe are seeking a highly skilled General Merchandise Associate to join our team at Walmart Canada. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with the sale of goods.Key ResponsibilitiesProvide excellent customer service by...


  • Joliette, Quebec, Canada Sonepar Full time

    Position: Customer Engagement Project CoordinatorAbout UsSonepar is a premier distributor of electrical products, dedicated to fostering employee growth and development. As part of a global network, we are recognized as a leader in the electrical supply industry.Your Benefits and PrivilegesOpportunities for professional advancementEmployee recognition...

  • Assistant Manager

    6 days ago


    Joliette, Quebec, Canada GameStop Full time

    Job Title: Assistant ManagerWe are seeking an experienced Assistant Manager to join our team at GameStop. As an Assistant Manager, you will play a key role in supporting the Store Manager in the day-to-day operations of the store.Key Responsibilities:Staff Management: Assist the Store Manager in supervising and motivating a team of sales associates to...

  • Assistant Manager

    6 days ago


    Joliette, Quebec, Canada GameStop Full time

    Job Title: Assistant ManagerWe are seeking an experienced Assistant Manager to join our team at GameStop. As an Assistant Manager, you will play a key role in supporting the Store Manager in the day-to-day operations of the store.Key Responsibilities:Staff Management: Assist the Store Manager in supervising and motivating a team of sales associates to...