Operations Customer Service Representative

5 days ago


Joliette, Quebec, Canada Intelcom Full time

Unlock Your Potential with Intelcom - Dragonfly

About the Role

We are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our team at Intelcom - Dragonfly. As a key member of our delivery center, you will play a vital role in ensuring seamless customer experiences and efficient delivery operations.

Key Responsibilities

  • Provide exceptional customer service to clients and drivers, ensuring timely and accurate delivery of packages.
  • Work collaboratively with various stakeholders, including drivers, customers, and internal teams, to resolve issues and improve delivery processes.
  • Manage and maintain accurate records of packages, including tracking and reporting.
  • Utilize data entry and reporting skills to analyze and improve delivery performance.
  • Stay calm under pressure and adapt to changing situations, ensuring a high level of customer satisfaction.

About Intelcom - Dragonfly

Intelcom - Dragonfly is a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. We are committed to innovation and customer excellence, leveraging technology to drive our growth and success.

What We Offer

As a valued member of our team, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Apply Now



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