Restaurant Operations Manager

4 weeks ago


Thunder Bay, Ontario, Canada Wendy's Restaurant Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Wendy's Restaurant. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities:
  • Leadership: Supervise and motivate a team of over 20 employees to achieve sales and customer satisfaction goals.
  • Operations: Plan, organize, direct, control, and evaluate daily restaurant operations, including inventory management, cost control, and health and safety regulations.
  • Customer Service: Ensure that customers receive excellent service, address complaints, and provide feedback to improve our service.
  • Marketing: Participate in marketing plans and implementation to increase sales and customer loyalty.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a restaurant management role.
  • Skills: Excellent communication, leadership, and problem-solving skills, with the ability to work in a fast-paced environment.
Work Environment:

Our restaurant is a fast-paced environment with tight deadlines, repetitive tasks, and physically demanding work. You must be able to work under pressure and maintain a high level of accuracy and attention to detail.

Personal Suitability:
  • Accurate: You must be accurate in your work and able to maintain high standards.
  • Client Focus: You must be able to provide excellent customer service and focus on meeting customer needs.
  • Dependability: You must be reliable and able to follow through on commitments.
  • Efficient Interpersonal Skills: You must be able to work effectively with employees, customers, and suppliers.
Government Programs:

We are a recognized employer and provide a welcoming work environment for persons with disabilities, newcomers, and refugees.



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