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Care Coordinator
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Healthcare Operations Coordinator
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Kingston, Ontario, Canada Home and Community Care Support Services Full timeCompany OverviewAt Home and Community Care Support Services, we are committed to delivering high-quality patient-centered care. Our team is dedicated to providing responsive, accessible, integrated care to every person in Ontario.
Care Coordinator
2 months ago
Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? We're seeking a highly motivated and organized Customer Service Representative to join our team at Lifemark Physiotherapy Blackburn & Taylor Kidd.
About the RoleThis is an exciting opportunity to work in a dynamic and supportive environment, where you'll have the chance to develop your skills and expertise in customer service, communication, and problem-solving. As a Customer Service Representative, you'll be the first point of contact for patients and visitors, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities- Provide exceptional customer service to patients and visitors, responding to their inquiries and concerns in a timely and professional manner.
- Coordinate patient intake and scheduling, ensuring accurate and efficient processing of patient information.
- Assist patients with completing paperwork and forms, ensuring accuracy and completeness.
- Collect payment and process billing, maintaining accurate records and ensuring timely payment.
- Track coverage for funding streams and ensure approval, maintaining accurate records and communicating with patients and staff as needed.
- Provide administrative support to the Care Coordinator Manager and Clinic Director, ensuring seamless day-to-day operations.
We're proud to offer a comprehensive benefits package, including competitive compensation, paid wellness and vacation days, and opportunities for professional growth and development. Our team is dedicated to creating a positive and supportive work environment, where you'll feel valued and empowered to succeed.
Qualifications and Competencies- High School Diploma, G.E.D. or equivalent.
- Excellent customer service skills and telephone etiquette.
- A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment.
- Excellent English communication and interpersonal skills.
- Computer savvy and data entry skills in a physiotherapy clinic setting.
Lifemark is a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization. We're dedicated to delivering exceptional patient care and creating a positive work environment for our team members. Join us and be part of a dynamic and supportive team that's making a difference in the lives of others.
