IT Support Specialist
7 hours ago
AVASO Technology Solutions is seeking a skilled IT Support Engineer to join our global team. As an IT Support Engineer, you will be responsible for providing top-notch technical support to our clients across multiple industries.
Key Responsibilities:
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Communicate timely updates on issue status and resolution.
- Maintain accurate ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications.
- Support Apple PC users with basic knowledge of Mac operating systems.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Remediate repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
- Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
- Apply broad IT experience with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Requirements:
- Bachelor's degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 3 years of IT experience.
- Proficiency in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting.
- Mobile device management, including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Ability to multitask, prioritize tasks, and meet Service Level Agreements (SLAs).
- Excellent communication, relationship-building, and internal customer service skills.
- Adaptability and flexibility in a fast-changing industry and work environment.
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