Automotive Service Consultant

4 weeks ago


Canada Devon, PA Full time
Position Overview

The Automotive Service Consultant plays a crucial role in driving service sales and enhancing profitability while ensuring exceptional customer care.

This position serves as the dealership's primary point of contact for service-related inquiries, directly impacting customer satisfaction and loyalty.

Company Culture

At our dealership, we are committed to fostering a culture of engagement and community involvement. Our team members actively participate in local initiatives and charitable activities, viewing service to our community as a privilege.

We take pride in our strong ties to the neighborhoods we serve, creating a welcoming and family-oriented atmosphere for both our employees and customers.

Benefits
  • Comprehensive Medical and Dental Coverage
  • 401K Retirement Plan
  • Paid Time Off and Vacation
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Family-Owned and Operated Business
  • Long-Term Job Security
Key Responsibilities
  • Welcome each customer courteously and promptly, ensuring no distinction between paying and warranty service customers.
  • Keep customers informed while they wait, assuring them of timely assistance.
  • Schedule service appointments using approved dealership protocols.
  • Engage with customers to accurately identify mechanical issues, listening attentively to their concerns.
  • Obtain customer consent before initiating repairs, providing cost estimates and timelines for completion.
  • Collect necessary customer and vehicle information, ensuring secure payment methods.
  • Conduct test drives with customers when necessary to clarify vehicle issues.
  • Inspect vehicles for additional bodywork needs and communicate findings to customers.
  • Advise customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Ensure all Repair Orders are meticulously documented and accounted for.
Qualifications
  • Outstanding communication abilities
  • Valid driver's license with a clean driving record
  • Strong team player with a commitment to honesty and integrity
  • Professional appearance and conduct at all times

We are an equal opportunity employer and uphold a policy of non-discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.



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