Bilingual Automotive Service Consultant

4 weeks ago


Canada CEI Fleet Collision and Safety Full time
Bilingual Automotive Service Consultant

Location: Remote

Time Type: Full-time

About CEI Fleet Collision and Safety

At CEI Fleet Collision and Safety, we are committed to transforming the fleet management sector by prioritizing people and delivering exceptional service. Our team is dedicated to providing innovative solutions that enhance the client experience.

Position Overview

We are seeking a Bilingual Automotive Service Consultant to join our dynamic team. As a leading fleet management provider, we pride ourselves on delivering unparalleled products and services to our clients.

Your Role

In this role, you will be essential in ensuring customer satisfaction by offering outstanding support to clients, drivers, and suppliers through various communication channels. You will utilize your automotive expertise to assess repair requests and make informed decisions in line with client policies.

Key Responsibilities

  • Utilize your technical knowledge of vehicles to provide exceptional service to clients, addressing inquiries related to repairs and maintenance.
  • Respond to requests from our supplier portal and assist drivers in finding suitable repair facilities.
  • Negotiate repair terms on behalf of clients, ensuring their needs are met effectively.
  • Evaluate customer inquiries, clarify details, and provide accurate solutions.
  • Maintain efficiency in call handling to minimize wait times for clients.
  • Aim for first-contact resolution to enhance customer satisfaction.
  • Demonstrate empathy and professionalism during all interactions.
  • Meet established performance targets for service quality and efficiency.

Qualifications

  • High school diploma or equivalent required.
  • Preferred licenses: 310S or 310T.
  • 3-5 years of hands-on experience in automotive mechanics.
  • Bilingual proficiency in French and English is essential.
  • Strong communication, negotiation, and decision-making skills.
  • A collaborative team player who enjoys engaging with clients and repair facilities.
  • Ability to work independently with minimal oversight.
  • Excellent verbal and written communication skills.

Telecommuting Requirements

  • A quiet and dedicated workspace.
  • Secure handling of sensitive company documents.
  • Access to a reliable high-speed internet connection.

What We Offer

• A culture that fosters innovation, empowerment, and accountability.
• Comprehensive health and wellness benefits for you and your family.
• Additional perks, including paid time off for vacations and holidays.

CEI Fleet Collision and Safety is an equal opportunity employer, dedicated to diversity and inclusion. We welcome all qualified applicants without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, or any other legally protected factors.



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