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Customer Service Representative
2 months ago
Mann International Travel & Tours & Insurance & Mortgage Group Ltd. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve their issues in a professional and courteous manner.
- Communication: Communicate effectively with customers, both verbally and in writing, to provide clear and concise information.
- Problem-Solving: Analyze customer complaints and concerns, and provide solutions or escalate to senior team members as necessary.
- Record-Keeping: Maintain accurate and up-to-date records of customer interactions, including complaints and resolutions.
- Teamwork: Collaborate with other team members to achieve customer service goals and objectives.
- Education: Secondary (high) school graduation certificate or equivalent.
- Experience: Will train or equivalent experience.
- Language: English.
- Work Conditions: Fast-paced environment, tight deadlines, and work under pressure.
- Work Term: Permanent.
- Work Hours: 32 to 40 hours per week.