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Customer Service Representative

2 months ago


Edmonton, Alberta, Canada Mann International Travel & Tours & Insurance & Mortgage Group Ltd. Full time
About the Role

Mann International Travel & Tours & Insurance & Mortgage Group Ltd. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve their issues in a professional and courteous manner.
  • Communication: Communicate effectively with customers, both verbally and in writing, to provide clear and concise information.
  • Problem-Solving: Analyze customer complaints and concerns, and provide solutions or escalate to senior team members as necessary.
  • Record-Keeping: Maintain accurate and up-to-date records of customer interactions, including complaints and resolutions.
  • Teamwork: Collaborate with other team members to achieve customer service goals and objectives.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: Will train or equivalent experience.
  • Language: English.
  • Work Conditions: Fast-paced environment, tight deadlines, and work under pressure.
  • Work Term: Permanent.
  • Work Hours: 32 to 40 hours per week.