Sales Team Lead

2 months ago


Brantford, Ontario, Canada MAPLE STORE INC Full time
About the Role

We are seeking a highly skilled Sales Supervisor to join our team at MAPLE STORE INC. As a Sales Supervisor, you will be responsible for leading a team of sales associates and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of sales workers, providing guidance and support to ensure they meet their sales targets.
  • Customer Service: Resolve customer complaints and issues in a professional and courteous manner, ensuring that customers leave the store satisfied.
  • Inventory Management: Organize and maintain inventory levels, ensuring that stock is accurately recorded and that stockroom is organized and clean.
  • Merchandise Management: Authorize the return of merchandise and ensure that all returns are processed in a timely and efficient manner.
  • Sales Performance: Analyze sales data and provide insights to the sales team to help them improve their sales performance.
  • Store Operations: Assist with the maintenance of the store's appearance, including cleaning and organization of the sales floor and stockroom.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year of experience in a retail sales environment
  • Work Setting: Retail service establishment, retail business, on-site customer service
  • Physical Capabilities: Combination of sitting, standing, walking, standing for extended periods
  • Personal Suitability: Accurate, client focus, efficient interpersonal skills, excellent oral communication, flexibility, organized, reliability, team player

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