Platform and Process Optimization Specialist

2 months ago

Toronto, Ontario, Canada GardaWorld Full time
About the Role

GardaWorld is seeking a highly skilled Platform and Process Analyst to join our People Operations team in Canada. As a key member of our Human Resources team, you will be responsible for overseeing the effective use and optimization of our SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms.

Key Responsibilities
  • Manage the SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms to ensure optimal use within the organization.
  • Serve as the primary point of contact for all issues related to the recruiting and onboarding platforms, handling requests, resolving technical issues, and coordinating with vendors and internal teams.
  • Work closely with stakeholders, including recruiter team members, hiring managers, and human resources, to understand their needs and translate these needs into platform requirements and functionality enhancements.
  • Analyze and evaluate existing recruitment and onboarding processes, identify gaps and opportunities for improvement, and develop strategies to optimize and streamline these processes.
  • Carry out regular audits and quality controls to ensure data integrity, compliance with company policies, and legal and regulatory requirements.
  • Stay up-to-date with the latest trends, best practices, and technological developments in recruitment and onboarding, and propose innovative solutions to improve existing platforms.
  • Develop and maintain system documentation, user guides, and training materials to ensure consistent use of platforms and clear understanding of related processes.
Competence Profile
  • Ability to propose solutions and take a constructive approach to challenges, finding ways to improve processes and achieve set objectives.
  • Rigorous in the execution of tasks, while understanding the importance of striking a balance between the quest for perfection and the reality of operational constraints.
  • Ability to work in an ambiguous environment and adapt to change, motivated by the opportunity to actively contribute to building a strong and successful management team.
  • Autonomy and ability to take initiative and find creative solutions to problems encountered.
  • Strong analytical, planning, and prioritization skills, enabling effective management of tasks, projects, and deadlines.
  • Excellent communication skills, with the ability to collaborate effectively with team members, internal and external stakeholders, and clearly convey necessary information and direction.
Requirements
  • Bachelor's degree in human resources, information technology, or a related field. An equivalent combination of education and relevant experience will also be considered.
  • Proven experience in managing and optimizing recruiting and onboarding platforms: SAP SuccessFactors Recruiting and SuccessFactors Onboarding, or similar systems.
  • Solid understanding of recruitment and onboarding processes and best practices.
  • Advanced skills in technical problem-solving and coordination with suppliers and technical support teams.
  • Ability to analyze existing processes, identify gaps and opportunities for improvement, and develop strategies to optimize recruitment and integration processes.
  • Ability to adapt to a dynamic and fast-changing environment, as well as to learn quickly and adapt to new technologies and tools.
  • Excellent communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
  • Fluency in English is required, and fluency in French is an asset. Quebec-based candidates must be bilingual in French and English.

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