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Property Portfolio Manager

2 months ago

Victoria, British Columbia, Canada BC Housing Full time

Job Summary

The Property Portfolio Manager is a senior-level position responsible for the management and control of property management and tenant support services for all directly managed social housing, and in some cases, group homes and market-housing properties within an assigned area.

Key Responsibilities

  • Develop and implement a property management plan for each housing complex that incorporates the facility condition index, characteristics of the tenant population, and required/available community support services.
  • Lead multi-functional teams in delivering a range of programs and services to ensure successful tenancies, the safety and well-being of tenants, and effective operation, maintenance, and repair of the buildings.
  • Liaise with multiple government and community stakeholders in resolving property management and tenant issues and represent BC Housing in tenancy and court hearings.
  • Supervise a team of Building Managers and Janitors, and in some cases, a Tenant Support Worker.
  • Provide contract administration for site representatives in the outer Regions.

Requirements

  • Bachelor's degree in business administration or other relevant discipline, including completion of courses in property management.
  • Considerable experience at a senior level in property management and contract administration, with prior supervisory experience.
  • Or an equivalent combination of education, training, and experience acceptable to the Employer.
  • Criminal Record Check is required.

Preferred Qualifications

  • Sound knowledge and understanding of the philosophies, principles, and practices of property management, particularly in the social housing sector.
  • Sound knowledge of current social issues facing tenant populations such as homelessness, mental illness, and drug addiction, domestic violence, child protection, and ageing.
  • Considerable knowledge of building structures and systems and an ability to recognize deficiencies and prepare summaries of work required.
  • Excellent negotiation, mediation, and conflict resolution skills and ability to negotiate contracts, mediate disputes, and resolve conflict situations.
  • Excellent written and oral communication, interpersonal, and relationship-building skills.
  • Ability to plan and coordinate the delivery of a broad range of property management and tenant support services, function as an effective team leader, and make decisions based on an analysis of a range of issues and problems.
  • Ability to summarize and explain complex program information and funding requirements.
  • Ability to build consensus with multiple stakeholders, often with conflicting agendas; display tact and diplomacy to deal with a broad range of professions and community stakeholders; and be a socially sensitive administrator.
  • Ability to travel on a frequent basis.
  • Valid BC driver's license and a reliable vehicle required.