Travel Operations Specialist
1 month ago
We invite you to explore our current job openings and submit your application for positions that align with your skills and experience.
At Accommodations Plus International, we provide extensive health benefits for all our team members globally, along with paid time off, an employee assistance program, a referral program, and much more.
- Medical Coverage
- Vision Insurance
- Flexible Spending Account (FSA)
- Basic Life Insurance
- Optional Insurance Plans - Short-Term Disability, Hospital, Cancer, Accident, Pet
The Airline Support Specialist serves as a vital link between our airline partners and our operational team. This role involves managing hotel and ground transportation bookings, fostering positive relationships with airline partners, and ensuring a high level of professional, courteous, and friendly service to our esteemed clients.
Key Responsibilities: Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.- Act as the on-site representative for our airline partner, offering support, guidance, and training.
- Handle client requests received from the airline through our operations system, ensuring all customer needs are assessed and addressed promptly and accurately.
- Follow up on all client inquiries and transactions, ensuring full execution of tasks and prioritizing client satisfaction.
- Notify supervisors of critical issues requiring management intervention to resolve or prevent potential challenges.
- Negotiate with vendors (Hotels, Ground Transportation, etc.) to secure optimal outcomes for clients and the company.
- Resolve client disputes professionally, researching and presenting solutions based on factual information.
- Utilize all available tools and methodologies, including phone, email, fax, and reservation systems, to address client needs and expectations.
- Adapt to irregular operations (IROPS) to meet the demands arising from changes in airline schedules and unforeseen circumstances, including extended hours and on-call duties.
- Maintain knowledge of our call center operations and reservation systems to effectively serve clients.
- Achieve a passing score on initial training and maintain proficiency through annual recurrent training sessions.
- Familiarity with airline crew scheduling is highly advantageous.
- Experience with GDS systems, hotel reservation systems, and airline reservation systems is preferred but not mandatory.
- Strong interpersonal skills.
- Able to thrive in a fast-paced environment.
- Excellent telephone communication skills.
- Strong writing abilities.
- Proficient computer skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with exceptional organizational skills.
- Flexible availability, including weekends and holidays.
- Willingness to work overtime as necessary.
- Proficiency in a second language is a plus.
This is a full-time role with flexible scheduling, including potential weekend work.
Experience Requirements:
- Ability to represent the company positively in customer-facing situations.
- Background in customer service is beneficial.
- Experience in the airline, hotel, or travel sectors is advantageous.
About Us:
Accommodations Plus International is a leader in crew accommodation solutions, transforming how businesses manage travel. Our technology platform enhances the crew planning process, improving operational efficiency and elevating the crew layover experience. Our proprietary technology, mobile solutions, and dedicated team provide clients with a comprehensive, integrated platform that seamlessly fits into their operations. We seek dynamic, creative, and tech-savvy individuals who are passionate about delivering exceptional service and innovative solutions.
Additional Responsibilities:
Responsibilities may evolve based on business needs.
Performance of additional duties may be required if designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO), or Information Assurance Accounting Officer (IAAO).
Work Environment:
This position is based in a professional office setting, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Requirements:
The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. While executing job duties, the employee is regularly required to communicate verbally and audibly. The employee frequently stands, walks, uses hands for various tasks, and reaches with hands and arms.
Equal Opportunity Statement:
Accommodations Plus International is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, creed, color, religion, national origin, age, disability, sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable laws. Our management team is dedicated to upholding this policy in all aspects of recruitment, hiring, placement, promotion, training, compensation, benefits, and overall treatment during employment.
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