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Community Relations Specialist

2 months ago

Greater Toronto Area, Canada Home and Community Care Support Services Full time

Job Overview

EMBRACE COMMUNITY CONNECTIONS – YOUR FUTURE AWAITS

Are you skilled in fostering relationships with a diverse array of healthcare providers and community stakeholders through a health equity perspective? Do you possess experience in program management along with exceptional communication and facilitation abilities? Are you motivated by a commitment to outstanding healthcare and a desire to support others?

If your answer is yes, consider this fulfilling career opportunity to join a collaborative team dedicated to enhancing health services across the region. We are currently navigating a transformative phase in healthcare as we strive for a more integrated system through innovative care models.

Home and Community Care Support Services is seeking a seasoned program manager with a comprehensive grasp of engagement methodologies, strategies, and the technical expertise necessary for developing, implementing, and assessing engagement initiatives for both internal and external stakeholders. The Community Engagement Specialist will lead efforts to enhance patient involvement within care networks and throughout the community, including advisory groups, feedback collection, experience-based co-design, and evaluations centered on patient needs.

Key Responsibilities:

In response to engagement inquiries from colleagues, facilitate various outreach activities (including virtual sessions and individual outreach) with individuals who have lived experiences to encourage their involvement and gather insights for program development and quality enhancement. Organize meetings, prepare presentation materials, and deliver presentations to community organizations and partner entities, supporting diverse engagement initiatives. Gather, analyze, and present feedback data from engagement activities. Identify and enlist community members with lived experiences for participation in engagement forums and events across the region. Plan, coordinate, and facilitate engagement events and activities, such as focused discussions. Establish formal and informal communication channels with patients, families, and caregivers to obtain feedback on healthcare performance and improve system processes. Recognize gaps in planning and design where patients, families, and caregivers have not had opportunities for input, and assist colleagues in creating avenues for feedback. Build and maintain relationships with service providers and both internal and external partners as needed. Promote broader engagement with Indigenous, Francophone, and underrepresented communities.

Required Qualifications:

Degree, Certificate, or Diploma in community or social services, healthcare, administration, or a related field (or equivalent combination of education and experience). Three (3) to five (5) years of relevant experience in program management. Strong understanding of the mission, vision, values, and operational frameworks of Home and Community Care Support Services, as well as the broader healthcare landscape. Proven ability to engage with a diverse group of providers and community members through a health equity lens. Excellent communication and facilitation skills. Ability to interact with tact and diplomacy to build rapport with patients, families, caregivers, staff, and partners. Proficient in analyzing information, problem-solving, and making informed decisions. Awareness of ethnic, spiritual, linguistic, familial, and cultural differences. Solid understanding of engagement strategies and technical skills necessary for planning, executing, and evaluating engagement initiatives. Knowledge of current trends in engagement practices, including both in-person and virtual sessions. Familiarity with engagement policies and patient-centered care philosophies. Please note: A COVID-19 vaccination policy is in place, and proof of vaccination is required prior to employment.

Preferred Qualifications:

Professional experience in an engagement program, particularly within the healthcare sector. Personal experience navigating various services and supports within the healthcare system. Experience working with Indigenous, Francophone, racialized, Two-Spirit and LGBTQIA+, disabled, and other underserved communities. Bilingualism (English/French) is considered an asset.

What We Offer:

We understand that wellness is supported by a healthy work-life balance. In a culture that values inclusivity and supports your commitment to continuous learning and innovation, we provide:

Competitive compensation packages and benefits. Opportunities for professional development. Membership in a distinguished defined benefit pension plan. A hybrid work environment. Flexible work locations available across the region.

About Us:

We are Home and Community Care Support Services, dedicated to serving every individual in our community. We collaborate with patients, caregivers, healthcare providers, and community organizations to deliver responsive, accessible, and integrated patient-centered care.

Join Us:

If you are passionate about enhancing care and service delivery, and are looking for an exceptional opportunity to lead, learn, and connect, we welcome your interest.

Commitment to Equity, Inclusion, Diversity, and Anti-Racism:

Home and Community Care Support Services is dedicated to fostering a culture of equity, inclusion, diversity, and anti-racism. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve. We encourage applications from all qualified individuals and provide accommodations for persons with disabilities during the recruitment process upon request.

Thank you for your interest; only candidates selected for an interview will be contacted.

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