Community Engagement Specialist

1 month ago

Greater Toronto Area, Canada Home and Community Care Support Services Full time
Job Title: Community Engagement Specialist

About the Role:

We are seeking a highly skilled Community Engagement Specialist to join our team at Home and Community Care Support Services. As a Community Engagement Specialist, you will play a key role in engaging with diverse community members and healthcare providers to improve health outcomes and patient experiences.

Key Responsibilities:

  • Conduct engagement activities with community members and healthcare providers to gather input and feedback on healthcare services and programs.
  • Facilitate meetings and presentations to community groups and partner organizations to promote healthcare services and programs.
  • Collect, analyze, and report engagement feedback data to inform healthcare service improvements.
  • Identify and recruit community members with lived experience to participate in engagement forums and activities.
  • Plan, coordinate, and facilitate engagement events and activities, including focus groups and community meetings.
  • Develop formal and informal channels of communication with patients, families, and caregivers to receive feedback on healthcare services and improve healthcare processes and tools.
  • Establish relationships and communicate with service providers and external partners as necessary.
  • Support broader engagement with Indigenous, Francophone, and underrepresented communities.

Requirements:

  • Degree, certificate, or diploma in community or social services, healthcare, general administration, or a related field (or equivalent combination of education and experience).
  • Three to five years of related and relevant experience providing program coordination.
  • Good understanding of Home and Community Care Support Services' mission, vision, values, mandate, client service delivery frameworks, and methods.
  • Demonstrated ability to engage and relate with a diverse group of providers and community members within a health equity lens.
  • Strong communication and facilitation skills.
  • Tact and diplomacy to interact and build rapport with various patients, families, caregivers, staff, and partners.
  • Ability to analyze information, problem-solve, and make good decisions.
  • Overall understanding of ethnic, spiritual, linguistic, familial, and cultural differences.
  • Solid understanding of engagement concepts, strategies, and technical skills required in planning, execution, and evaluation of engagement plans for internal and external audiences.
  • Knowledge of current trends in engagement planning and tactics, including in-person and virtual engagement sessions and other channels.
  • Good understanding of engagement policies and procedures, and patient- and family-centred care philosophy and/or frameworks.

What We Offer:

  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.
  • Hybrid work environment.
  • Flexible work location - this position can be located at any of the Home and Community Care Support Services offices across the province.

Salary: $67,765 to $80,915 annually.

Why Join Us:

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity, and Anti-Racism Commitment:

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity, and anti-racism. We are committed to attracting, engaging, and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We Thank All Applicants:

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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