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Bilingual Consumer Relations Specialist

3 months ago

Montreal, Quebec, Canada Dorel Home group Full time
Bilingual Consumer Relations Associate [Part Time]

Customer Support Representative

Overview

Engage with clients to deliver and manage information in response to inquiries, issues, and requests regarding products and services.

Key Responsibilities

  • Interact directly with customers via phone, email, or chat;
  • Provide timely responses to customer inquiries;
  • Address and resolve customer complaints;
  • Gather and assess all pertinent information to address product and service inquiries;
  • Process orders, forms, and requests efficiently;
  • Maintain records of customer interactions and transactions;
  • Document details of inquiries, feedback, and complaints;
  • Log actions taken to resolve issues;
  • Collaborate and communicate with internal teams;
  • Offer insights on the effectiveness of the customer service process.

Qualifications

  • High school diploma or equivalent;
  • Understanding of customer service principles and practices;
  • Proficiency in relevant computer applications;
  • Prior experience in a call center setting;
  • Bilingual with fluency in English;
  • Spanish language skills are a plus;
  • Strong interpersonal skills;
  • Excellent verbal and written communication abilities;
  • Capability in problem analysis and resolution;
  • Attention to detail and precision;
  • Skills in data collection and organization;
  • Self-motivated and proactive;
  • Ability to work independently;
  • Capacity to handle stress effectively.

Position Status: Two part-time roles available

Work Schedule:

Saturday: 10:30 AM to 5:00 PM (6 hours)

Monday to Friday: Up to a maximum of 24 hours

If you meet these qualifications and are interested in this role, please submit your resume along with your salary expectations. We appreciate all candidates for their interest, but only those selected for an interview will be contacted.